About SoundStack:
SoundStack is the audio-as-a-service (AaaS) company for every kind of digital audio business—podcasters, digital broadcasters, platforms, advertisers, and more. By giving those businesses equal access to easy-to-use big tech and the ability to connect with any provider across the market, SoundStack makes audio creation, delivery, monetization, and analysis simple and effective for everyone.
Overview:
The Director of Support Operations at SoundStack is responsible for leading and overseeing the Enterprise Support team, ensuring the delivery of exceptional technical support services to our VIP partners. This role is crucial in shaping and executing support strategies that drive customer satisfaction, operational efficiency, and continuous improvement. The Director of Support Operations will mentor and manage a team of Enterprise Support Specialists, ensuring they have the tools, training, and resources needed to succeed.
