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Customer Ops Manager – Corporate

Customer Ops Manager – Corporate

Full-time
From $90,000 To $115,000

Posted 4 days ago

We’re looking for a Swiss Army knife. A builder. A hustler.

Someone who gets it done – whatever it is.

Your job is to support and grow Fourthwall’s growing corporate business: the gift boxes, the custom kits, the white-glove moments that keep our biggest clients obsessed with us. You don’t need to come from a merch background, but you do need to operate like someone who could’ve started their own hustle.

This is a high-trust, high-impact role. You’ll be at the center of making things happen across clients, vendors, and internal teams. You’ll navigate messy requests, shifting timelines, and last-minute fire drills with grace and still deliver something beautiful while building for scale.

What You’ll Do

  • Own fulfillment for high-touch corporate orders – from luxury kits to custom merch drops
  • Source and manage vendors – replace underperformers, find niche products, build scalable relationships
  • Rescue and retain clients – jump in when the stakes are high and expectations are even higher
  • Build systems as you go – listings, workflows, documentation—whatever keeps us moving fast
  • Work across teams – sales, support, sourcing, product – you’re the glue

You Might Be a Fit If…

  • You’ve got 5-7 years in a fast-paced ops or sourcing role (plus: merch/custom industry)
  • You thrive in chaos and solve problems before others even see them
  • You have sky-high EQ and know how to make clients feel seen and cared for
  • You communicate clearly, manage details like a pro, and never drop the ball
  • You’ve worked at or with startups, and love the pace and ownership that comes with it

Why Join Fourthwall?

  • We’re lean, gritty, and building fast
  • You’ll own real work from day one
  • You’ll work with smart people who care deeply about what they do
  • Competitive pay, equity, and flexible hours
  • Remote-first, but LA or SF Bay Area preferred for occasional in-person moments

The Perks

  • Competitive compensation package
  • Equity stake in Fourthwall
  • Medical, Dental & Vision Insurance
  • 401(k)
  • Paid parental leave, including non-birthing parents
  • Flexible PTO
  • Work in a team of experienced experts and amazing people
  • Top-of-the-line Apple equipment tailored to your requirements
  • Dog-friendly office just one block from the beach 🐾

The salary range for this role is $90,000–$115,000 annually, depending on skills, experience, and location.

We believe the most creative work happens when people feel safe, supported, and included. We’re proud to be an equal opportunity employer and value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.

Are you the right fit for this?