Your tasks
We are looking for a Customer Support Agent to help our customers get the most out of our market-leading podcast hosting, distribution, and analytics software solution.
- Strengthen and deepen the relationship with our customers by helping them better understand and use our software solution every day
- Independently and proactively take over communication and work on a solution to a problem in the interests of our customer. Of course, you will be assisted by your colleagues who have relevant knowledge for every problem.
- In close cooperation with the Podigee colleagues, coordinate priorities and the fastest possible as well as efficient solution to the concerns of our customers
- Actively participate in the further development and improvement of our products in the sense of maximum customer satisfaction
- Support us in the ongoing improvement of the work processes in the team
- In general, support close cooperation with the entire team and help with general tasks that arise in the area of customer success in a dynamically developing company
Your profile
- The prerequisite is an interest in the topic of podcasts (and media)
- Experience in a similar position is helpful
- Basic technical understanding and willingness to learn are required; advanced knowledge is an advantage.
- Excellent organizational skills with attention to detail
- Exceptional communication skills (openness, enthusiasm, clarity of information, attention to the needs of customers and colleagues)
- Pragmatic and possibly out-of-the-box thinking, practical mentality and the ability to see things through
- You show personal responsibility for your tasks and willingness to take the initiative
- Good knowledge of common office software is a must
- You enjoy communicating with people, both by phone and in person at events
- Experience with a ticket system and associated processes is a plus
- Delight in delighting customers with excellent and efficient service
- Diplomatic skills in case a customer should unexpectedly be dissatisfied with us
- Fluency in written and spoken German is a must, good English skills are a big plus and any other language is very helpful
- We value a “hands-on” and “getting things done” attitude in our candidates
Why us?
We are a small but diverse team that works together partly remotely and partly in the office. We are therefore looking for personalities who enjoy strengthening relationships with our customers as well as in the Podigee team and relieving customers and colleagues of their tasks.
At Podigee, you will work in an international team right at the top of the podcast industry and continue to expand the leading hosting and analytics solution in the DACH region with us.
The place of work is Berlin.
About us
From entry-level professionals to seasoned veterans, we all work together on a product and service that serves podcasters big and small. We are actively shaping the present and future of the podcasting industry.
